Refund & Cancellation Policy

We want you to feel good about working with Gill Services. This page explains how cancellations and refunds work.

1. Cancelling

You can cancel your subscription at any time from your client portal. Your website stays live and supported through the end of the current billing period. When that period ends, we take the site offline and archive its files.

2. Monthly plan refunds

Monthly payments are non-refundable once the billing period has begun. Cancel before your next renewal date to avoid the next charge.

3. Yearly plan refunds

If you cancel a yearly plan within 14 days of your first payment and we have not yet delivered a live site, we will issue a full refund. After that window, or once the site is live, refunds are pro-rated at our discretion.

4. Chargebacks

Please reach out before opening a chargeback so we can resolve things directly. Unresolved chargebacks may result in immediate service suspension.

5. Site removal on cancellation

Because hosting and maintenance are part of the subscription, your website is removed from the internet at the end of the paid period. We will hold your files for 30 days in case you want to resume; after that, they may be permanently deleted.

6. Requesting a refund

Email aclementgilll@gmail.com with your account email and the reason for the request. We reply within two business days.